FAQ: customer accounts

General information about the customer account

How can I create a customer account at VINELLO?

You can easily create your VINELLO customer account by clicking "My Account" at the top right and then selecting "Log in and Register". Enter your personal details and confirm your registration. After successful registration you will receive a confirmation by e-mail.

With a customer account you benefit from many advantages:

Track shipments
Overview of all orders and invoices
Ability to save favorites and wishlists
Easy reorder of wines already purchased
Change your address and personal details
Set a preferred payment method permanently
View personal offers
Subscribe or unsubscribe to the newsletter
Rate purchased wines

Is a customer account required to place an order?

No, a customer account is not strictly required to place an order. You can also complete your order with us without a customer account. In the checkout area, under "Your address", select the checkbox "do not create a customer account". You are now ordering as a guest with us.

Login & Password

I forgot my password – what can I do?

Click on "Forgot password" in the login area. You will receive an e-mail with a link to reset it.

I can't log in – what could be the reason?

Check your e-mail address, the password and, if applicable, case sensitivity. Also clear your browser cache or try a different browser.

How can I change my password?

In your account under "Personal data" → "Change password".

Account data & settings

How do I change my billing or delivery address?

In your account under "Addresses" → "Edit".

Can I save multiple delivery addresses?

Yes, you can store multiple addresses in your account under "Addresses" → "Edit".

How do I change my e-mail address?

In your account under "Overview" → "Personal data (change)".